Slow & Sustainable Living Policy
Our commitment to artisan craftsmanship and sustainable production
“If you are in a hurry, then you are at the wrong place — because at KIDSKOOK, we believe in slow and sustainable living.”
We at KIDSKOOK.COM strive to be more than just an online store. We try to improve your experience in discovering products handcrafted by Skilled Artisans of India and maintain your curiosity by introducing new products straight from their skilled hands.
We proudly follow a made-to-order model of sustainable chain of production and attempt to provide the highest level of customization possible for our customers. Our delivery timelines are intentionally longer than mass market players and we proudly celebrate it — because each product comes with a story, uniqueness, and a soul.
Our products are not the result of mass production done by automated machines. Instead, they are individual accents curated with utmost love by nimble hands of skilled artisans who put their souls into crafting these rare masterpieces. There is always a spirit of joy that runs through our products because we do not force deadlines on our artisans — and we humbly request the same patience from you.
Category-Based Delivery Timelines
Decor, Kitchen & Lighting
1-2 WeeksHand-turned wooden bowls, brass accents, wall decor, lamps, and kitchenware curated by skilled artisans.
Furniture & Architectural Accents
2-4 WeeksSolid wood furniture, mandirs, jhulas, and custom crafted pieces requiring specialized assembly and protective wooden crating.
Humble Request for Grace Period: Although we make every effort to deliver your handcrafted products strictly within the estimated timelines, we kindly request a small margin of extra time in rare cases of exceptional weather, detailed artisan crafting, or courier logistics delays.
Dispatch & Processing
- •Standard Dispatch: Most handcrafted products ship within 10 days of placing the order.
- •Ready-to-Ship: Select items are processed within 1–3 business days.
- •Holiday Processing: Orders placed on Sundays or public holidays are processed on the next working day.
Customization & Reputed Logistics
Highest Level of Customization: We offer custom dimensions, finishings, and modifications for many of our handcrafted decor and furniture pieces upon request.
Reputed Courier Services: At KIDSKOOK, we partner exclusively with reputed courier and logistics services to deliver your products safely across India.
Shipping Charges
Shipping charges, if applicable, are displayed during checkout. Free shipping applies to qualifying orders.
Order Tracking
Once dispatched, tracking details are sent via SMS, Email, and WhatsApp to track your parcel in real time.
Protective Packaging
Products are packaged securely with protective foam, shock guards, or wooden crates to ensure safe transit.
Possible Delivery Delays
While we ensure orders reach you within estimated timelines, rare delays may occur due to:
What to Do if Package Appears Damaged
If your package appears damaged at delivery, please follow these steps:
Take clear photos of the package before opening it.
Record a continuous unboxing video from parcel opening.
Contact customer support within 24 hours of delivery.
Questions About Shipping?
For any shipping-related questions, address changes, or tracking support, please reach out to our team.
KIDSKOOK Customer Support
Mon – Sat | 10:00 AM – 7:00 PM IST