Our Commitment to Quality & Service
At KIDSKOOK, we take great care in designing, manufacturing, inspecting, and packaging every product. If, however, you experience an issue with your order, we're here to help resolve it quickly and fairly.
Returns Eligibility
We accept returns only under the following circumstances:
*To request a return, please contact our support team within 48 hours of delivery with your order details.
Products Not Eligible for Return
The following products and conditions cannot be returned:
- Customized or personalized products.
- Made-to-order products.
- Products damaged due to misuse, improper handling, or incorrect installation.
- Products with normal variations in wood grain, texture, or color, as these are natural characteristics of wood.
- Products returned without their original packaging, where required for safe return.
Unboxing Video Requirement
To help us resolve any issue quickly and process transit damage claims with our logistics partners, we request customers to:
Record a continuous, unedited unboxing video from the moment the sealed parcel package is opened.
Take clear, high-resolution photographs of any damage or manufacturing issue.
*Claims for transit damage may not be accepted without reasonable supporting evidence.
Refund Process
Once the returned product is received and inspected, we will notify you of the outcome.
If approved, resolutions may include a replacement product, repair, replacement part, store credit, or a refund to the original payment method.
Approved refunds are generally processed within 7–10 business days after inspection.
Replacement Policy
If a product arrives damaged or a manufacturing defect is confirmed, we may provide:
- • A replacement of the same product
- • Replacement of the affected part (where practical)
- • Another suitable resolution after reviewing the issue
Order Cancellation
Orders may be cancelled before manufacturing or dispatch begins. Once production has started for a customized or made-to-order product, cancellation may not be possible.
Non-Delivery
If an order is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
Contact Us for Return & Refund Assistance
For return or refund assistance, please contact KIDSKOOK Customer Support:
Please include the following in your email/call:
- ✓ Order Number
- ✓ Photos or videos of the issue
- ✓ Brief description of the problem